Overview
In the KARE Heroes App, every shift is an opportunity to work, and each shift status helps you understand exactly where you are in the process.
The shift statuses provide clear insights into the entire lifecycle of a shift, from New to Paid. This helps track the shift’s progress, whether it is completed successfully, verified, paid or canceled.
This guide outlines the meaning of each shift status in the KARE HERO app. Whether you are reviewing the progress of a shift or confirming its completion and payment, this guide will help you easily interpret the key information about your shifts.
Active Shifts
Active Shifts are shifts that are in progress of being worked.
- These shifts start in the Search Shift screen until you apply.
- After you apply, you can find these shifts on the My Shift screen under the Active tab.
Statuses Before the Shift Starts
These statuses occur before the shift begins.
Some of them may require you to take action:
Statuses During the Shift
Below are all the statuses that happen during the shift.
Some statuses will require action by you.
Statuses After the Shift Ends
Below are all the statuses that happen after the shift end time when you have worked the shift. Some statuses will require action by you.
Past Shifts
Past Shifts are shifts in which you had applied at some point. In addition to shift statuses that are Verified or Paid, the shift might have been canceled by yourself or the community. These shifts can be found in My Shifts under the Past tab.
HERO Cancellation Statuses
These are shifts in which you had applied, were approved by the community, and then you confirmed. However, you were not able to work the shift.
Community Cancellation Statuses
These are shifts in which you had applied, were approved by the community, and then you confirmed. However, the community canceled the shift.
Provided shift statuses on the shift cards and details provides transparency, allowing you to track progress and understand your required next steps.
Need Help?
Our KARE Support Team is here for you:
- General Support: (832) 380-8740
- In-App Messaging: Available daily in the KARE app.
- Email: herosupport@doyoukare.com
We will get back to you as quickly as possible.
